Growing Business & Customer Service

We’re always trying to find ways to improve our business and our customer service. We’ve grown exponentially in the last couple of years, but with that growth, it became hard to manage the business like it had been. We were so busy, one person couldn’t get back to everyone in a day. Our customers have asked for better customer service, so we’ve responded. We’ve hired two great staff members to run the show. The hard part (or the easy part, depending on which way you look at it) is that they are both named Melissa.

Please join us in welcoming Melissa…and Melissa.

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If you’ve had the pleasure of working with them already in the past few weeks, I’m sure you’ve been pleasantly surprised. We are so thrilled to have them part of our team here at Riddle Services.

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Customer Service is very important to us. Always has been, always will. Our goal here at Riddle Services is that you have a great experience from start to finish. From the first call to one of these team members, to those last moments when your project is complete, we hope it’s a very positive experience. We become friends with our customers because we enjoy what we do and enjoy the people we work with wholeheartedly.

So, when you are ready to have your next home project done, make sure you call Riddle Services and ask for Melissa or Melissa at 419-304-9343. If you want to get on the schedule, that is the quickest way to do it.

We look forward to serving you. Give us a call, or stop in and say hello over here at our office in Levis Commons. Our hope is that you walk away from your experience working with us here at Riddle Services knowing that we work hard to make your (home project) dreams come true. We want you to have a great experience and we value you and your opinions and will make the needed changes.

 

Super-Mom

 

My mom is, and always has been, my biggest fan.

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My mom was incredibly young when she had my brother, sister and I.  And, growing up on Put-in-Bay, people seem to think that everyone has a lot of money. But, we didn’t. I didn’t know as a child, but looking back, we had many struggles that my amazing mother kept from me.

My parents were divorced when I was 5 years old, so she was a single mom raising three kids in her early 20’s. Yet, my mom was always making sure I had whatever I needed.  Every morning I woke up to go to school, and she always had my favorite cereal for me. On the island, we had a 1-hour lunch break to go home and eat, and my mom always had my lunch ready and waiting for me. Dinner was always on the table. I can’t imagine what my mom went through to provide these things.

Mom’s outlook on life was, and always has been, fun.  She is the mom that would constantly allow me to be me. She rarely held me back from much. She allowed me to work at a very young age and made sure she cheered me on all the way.

In High School, I played sports on the island, and you would have thought I was a starter for Duke! After games, I would go home to an amazing meal and listen to my mom telling me how amazing I was and how the other team were a bunch of bullies. To this day, she still has all of my High School pictures and other things from my youth around the house. I never doubted her love.

My mom has one of those personalities that just grows on you. Everyone who knows her feels blessed to be her friend. Yet, she commanded my respect from the beginning. I didn’t talk back to my mom.

In time, my mom’s hard work paid off and she came into some money, and yet in my mind nothing has changed. I love her for this.  I now look back and realize how fortunate I truly am.

The reason my mother is a Super-Mom is due to the fact that I didn’t know anything different. I didn’t know I was poor. I didn’t know we had struggles. I didn’t know what it was like to go without. Yet, she taught me to work hard, to have fun, and to enjoy life. She taught me that being kind, having patience, cheering other people on, and having a great personality can get you far in life.

So, this Mother’s Day Weekend, in honor of my mom, I want to recognize all the moms out there that do what they can. Those moms that sacrifice for their families…that love their kids fiercely…and that work hard. To those moms who don’t get any recognition when they truly deserve it.

Mom, Happy Mother’s Day–I love you!

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Preparing to Sell Your Home?

Preparing to Sell Your Home?

The Big Checklist

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Spring and summer are prime real estate season around here. If you are looking to sell your home this year, there are some steps you can take to make the process a whole lot easier. Trying to sell your home is an emotional roller coaster as it is, so doing some pre-emptive steps before listing it will make the process go much more smoothly.

 

At Riddle Services, we help people with this all the time. We know what buyers and agents look at when they are looking at a home. It is essential to have these things taken care of so that you can get top dollar for your home, and more importantly, stay sane through the process

 


There are obvious and not-so-obvious repairs that need to be made. Hiring someone who can look at your home and do an inspection before you put it on the market, can be a huge help. We can give you a list of things that need to be repaired and prioritize them based on your budget.


 

 

There are so many little things that you can do on your own or we can help you with as well. Things like:

  • stained ceilings,
  • stuck windows,
  • broken steps,
  • damaged walls,
  • paint touch-ups,
  • power-washing,
  • burnt out lights, and
  • update landscaping.

They may not seem like a big deal to you, but in the eyes of a buyer, it means the home has not beenlandscape well-maintained and they will have more questions on what else “behind the walls” needs to be repaired. This does not help to sell your home.

The exterior and curb appeal of your home is the first thing a buyer sees. A well-trimmed, healthy lawn and landscape is important. The paint on your home, mailbox and fence needs to be fresh. Even a quick powerwash job on the walkways and stale spots of the exterior of your home will be worth it.

 

And finally, staging your home is important. Clutter is the enemy. You want to create a space that a buyer can see living in with their things. This may mean painting the walls a neutral color, and packing up a lot of your things and hiding them in a storage unit.  Yes, it takes time and is work, but you are going to have to pack it up anyways, so think of it as less work later.


At Riddle Services, we can help you with everything to sell your home. We help with repairs to painting. Powerwashing to staging your home. Yard clean-ups to freshening up the landscaping. We even have an amazing cleaning crew that can come and clean the home after you move out, so that you can spend your time settling into your new place.
Let Riddle Services be your first call when you are ready to sell your home!

Call us now at 419-304-9343.

Don’t Get Busted! This is Your Home Pipe Alert RS Style

This happened this week. One small burst pipe. A hole no bigger than the end of your pinky finger. 12,000 gallons of water pouring into this home.

Don’t let this happen to you!

IMG_4979Here at Riddle Restoration, we want to give you some tips to help prevent having a major water disaster in your home this winter.

Prevention BEFORE they are frozen:

Use common sense and keep your pipes warm. Look around your home for areas where water supply lines are located. If any of these places are not heated, consider insulating those pipes. All major home improvement places have simple and cheap supplies for this, but even extra newspaper wrapped around the pipes will help. Areas you should consider are: basement and/or crawl space, attic areas, garage, kitchen and bathroom cabinets.

Other simple tips:

  • Don’t set your thermostat below 55 degrees if you are leaving.
  • Keep your garage door shut to keep cold air out.
  • Open bathroom and kitchen cabinets below sinks to allow more heat in.
  • Consider keeping your home at a consistent temperature day and night. The small cost in heating bills out-weighs the hassle of burst pipes.
  • Be sure to drain swimming pools and sprinkler systems according to manufacturer’s directions.

What to do if the pipes are frozen and have not yet burst (no water or barely a trickle comes out when you turn a faucet on):

  • Turn faucets on so that as water melts it has a place to go. Even if it’s a slow trickle, any water movement helps to keep the pipes from completely freezing.
  • Use a heat source such as a hair dryer, a space heater or even a heating pad. Just be VERY careful with electric elements and keep them away from anything flammable.
  • Run very hot water in your bathtub and put towels in the hot water. Ring out as much water as you can, and then wrap the hot towels around the pipes. Once they cool off, repeat the process.
  • Consider turning off your water supply.

If your pipes burst:

Shut off the main water supply as quickly as possible and call a professional. A burst pipe (just one) can have 4-8 gallons of water a minute shooting into the house.  This means that in a matter of minutes, there can be thousands of dollars of damage.

Call Riddle Restoration at 419-304-9343 and we will be there as quickly as we can. We have a team ready 24-hours a day to help you in these emergency situations. You want the best. Not only do you want the best, you want a company and a team that will immediately make you their priority in your time of need. Your lives turn upside down with busted pipes. Call a company that brings some “calm” to you and your home.

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How do WE do it?

IMG_7350I can’t tell you how many calls I take from people stating how amazing my crew is.

I get asked all the time, “How do you do it”….how do you get an hourly employee who is often working in unideal conditions, doing physical labor, to WANT to go the extra mile?

The answer is actually fairly simple.  Teach it.  Model it.  Expect 110%.  Use “We”.

 

TEACH IT:

Here’s the deal. Anyone can do construction, landscaping or restoration if they really want to.  The skills can be taught, the tools can be bought, but the positive ATTITUDE must be caught.  I teach my crew, and they teach each other, to look for opportunities to provide that extra edge, the “it” factor that separates us from everyone else. Find a way to go above and beyond each day, and do it.

 

MODEL IT:

As the saying goes, a team is only as good as their leader.  I can’t expect my crew to give 110% unless I do the same.  I believe in leading by example, maintaining a positive attitude, and empowering my crew to go into a job with confidence, a smile and a customer focused mindset.  My guys know to never call me if a customer needs or wants something a little different than what was originally planned. Why?  Because they KNOW what I will say—“DO IT!”  Whatever it takes.  I feel the biggest mistake a leader can make is to become detached from what his employees do.  Sometimes you have to set down the paperwork and get out the tools to be reminded of who you are. When the boss works alongside of the team, the bar gets raised and amazing things happen.

 

EXPECT NOTHING LESS THAN 110%:

We always look for an opportunity to add value to the job we are doing.  Go the extra mile.  Know the customer and make sure they know you. I won’t settle for anything less than the best, because I know my crew is capable of it and I want our customers to expect it. And mess-ups happen in this line of work.  We have a motto of ‘we are only as good as what we do next’.  Own the mistake, fix the mistake, and make it better than it would have originally been. THIS is what separates a “good” from a “great” company.

 

USE “We”:

This company is not “My” company….it is “Our” company. Each employee is part of something bigger then themselves. “We” are Riddle Services.  “We” are Riddle Restoration.  “We” are a team. On the job, and off the job. When my workers are happy and enjoy their work environment as a team, our customers receive a higher level of care and customer service. Our crews develop bonds and friendships that reach outside of working hours because we have fun and enjoy what we do together.

I talk to my staff about the big picture and where “We”, as a company, are going. They need to know that each of them have played a role in getting Riddle Services and Riddle RestorBreakfast groupation to where it is today, because without them, we would be nothing.  I preach all the time to every one of them that the skills and the relationships that they are building now will be used later in life and in whatever job they do.  It’s not just about Riddle, it’s about creating life time relationships, positive work ethics and lifelong skills.

 

So “how do I do it”….

I teach my team by example, to give nothing less than 110%, so at the end of the day it isn’t “Me” it is “We” that has exceeded the customers’ expectations!