Growing Business & Customer Service

We’re always trying to find ways to improve our business and our customer service. We’ve grown exponentially in the last couple of years, but with that growth, it became hard to manage the business like it had been. We were so busy, one person couldn’t get back to everyone in a day. Our customers have asked for better customer service, so we’ve responded. We’ve hired two great staff members to run the show. The hard part (or the easy part, depending on which way you look at it) is that they are both named Melissa.

Please join us in welcoming Melissa…and Melissa.

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If you’ve had the pleasure of working with them already in the past few weeks, I’m sure you’ve been pleasantly surprised. We are so thrilled to have them part of our team here at Riddle Services.

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Customer Service is very important to us. Always has been, always will. Our goal here at Riddle Services is that you have a great experience from start to finish. From the first call to one of these team members, to those last moments when your project is complete, we hope it’s a very positive experience. We become friends with our customers because we enjoy what we do and enjoy the people we work with wholeheartedly.

So, when you are ready to have your next home project done, make sure you call Riddle Services and ask for Melissa or Melissa at 419-304-9343. If you want to get on the schedule, that is the quickest way to do it.

We look forward to serving you. Give us a call, or stop in and say hello over here at our office in Levis Commons. Our hope is that you walk away from your experience working with us here at Riddle Services knowing that we work hard to make your (home project) dreams come true. We want you to have a great experience and we value you and your opinions and will make the needed changes.

 

Preparing to Sell Your Home?

Preparing to Sell Your Home?

The Big Checklist

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Spring and summer are prime real estate season around here. If you are looking to sell your home this year, there are some steps you can take to make the process a whole lot easier. Trying to sell your home is an emotional roller coaster as it is, so doing some pre-emptive steps before listing it will make the process go much more smoothly.

 

At Riddle Services, we help people with this all the time. We know what buyers and agents look at when they are looking at a home. It is essential to have these things taken care of so that you can get top dollar for your home, and more importantly, stay sane through the process

 


There are obvious and not-so-obvious repairs that need to be made. Hiring someone who can look at your home and do an inspection before you put it on the market, can be a huge help. We can give you a list of things that need to be repaired and prioritize them based on your budget.


 

 

There are so many little things that you can do on your own or we can help you with as well. Things like:

  • stained ceilings,
  • stuck windows,
  • broken steps,
  • damaged walls,
  • paint touch-ups,
  • power-washing,
  • burnt out lights, and
  • update landscaping.

They may not seem like a big deal to you, but in the eyes of a buyer, it means the home has not beenlandscape well-maintained and they will have more questions on what else “behind the walls” needs to be repaired. This does not help to sell your home.

The exterior and curb appeal of your home is the first thing a buyer sees. A well-trimmed, healthy lawn and landscape is important. The paint on your home, mailbox and fence needs to be fresh. Even a quick powerwash job on the walkways and stale spots of the exterior of your home will be worth it.

 

And finally, staging your home is important. Clutter is the enemy. You want to create a space that a buyer can see living in with their things. This may mean painting the walls a neutral color, and packing up a lot of your things and hiding them in a storage unit.  Yes, it takes time and is work, but you are going to have to pack it up anyways, so think of it as less work later.


At Riddle Services, we can help you with everything to sell your home. We help with repairs to painting. Powerwashing to staging your home. Yard clean-ups to freshening up the landscaping. We even have an amazing cleaning crew that can come and clean the home after you move out, so that you can spend your time settling into your new place.
Let Riddle Services be your first call when you are ready to sell your home!

Call us now at 419-304-9343.

How do WE do it?

IMG_7350I can’t tell you how many calls I take from people stating how amazing my crew is.

I get asked all the time, “How do you do it”….how do you get an hourly employee who is often working in unideal conditions, doing physical labor, to WANT to go the extra mile?

The answer is actually fairly simple.  Teach it.  Model it.  Expect 110%.  Use “We”.

 

TEACH IT:

Here’s the deal. Anyone can do construction, landscaping or restoration if they really want to.  The skills can be taught, the tools can be bought, but the positive ATTITUDE must be caught.  I teach my crew, and they teach each other, to look for opportunities to provide that extra edge, the “it” factor that separates us from everyone else. Find a way to go above and beyond each day, and do it.

 

MODEL IT:

As the saying goes, a team is only as good as their leader.  I can’t expect my crew to give 110% unless I do the same.  I believe in leading by example, maintaining a positive attitude, and empowering my crew to go into a job with confidence, a smile and a customer focused mindset.  My guys know to never call me if a customer needs or wants something a little different than what was originally planned. Why?  Because they KNOW what I will say—“DO IT!”  Whatever it takes.  I feel the biggest mistake a leader can make is to become detached from what his employees do.  Sometimes you have to set down the paperwork and get out the tools to be reminded of who you are. When the boss works alongside of the team, the bar gets raised and amazing things happen.

 

EXPECT NOTHING LESS THAN 110%:

We always look for an opportunity to add value to the job we are doing.  Go the extra mile.  Know the customer and make sure they know you. I won’t settle for anything less than the best, because I know my crew is capable of it and I want our customers to expect it. And mess-ups happen in this line of work.  We have a motto of ‘we are only as good as what we do next’.  Own the mistake, fix the mistake, and make it better than it would have originally been. THIS is what separates a “good” from a “great” company.

 

USE “We”:

This company is not “My” company….it is “Our” company. Each employee is part of something bigger then themselves. “We” are Riddle Services.  “We” are Riddle Restoration.  “We” are a team. On the job, and off the job. When my workers are happy and enjoy their work environment as a team, our customers receive a higher level of care and customer service. Our crews develop bonds and friendships that reach outside of working hours because we have fun and enjoy what we do together.

I talk to my staff about the big picture and where “We”, as a company, are going. They need to know that each of them have played a role in getting Riddle Services and Riddle RestorBreakfast groupation to where it is today, because without them, we would be nothing.  I preach all the time to every one of them that the skills and the relationships that they are building now will be used later in life and in whatever job they do.  It’s not just about Riddle, it’s about creating life time relationships, positive work ethics and lifelong skills.

 

So “how do I do it”….

I teach my team by example, to give nothing less than 110%, so at the end of the day it isn’t “Me” it is “We” that has exceeded the customers’ expectations!

Home Services

Some of our Home Services include:

  • Power Washing
  • Roofs
  • Small Construction
  • Plumbing
  • Yard Clean Ups
  • Gutter Cleaning
  • Electrical
  • Painting
  • Window/Door Replacement
  • Pest treatments
  • Odd Jobs

Call us for more information! Free consultations and quotes!